Frequently Asked Questions

We accept secure payment methods available through our online checkout. The payment options currently available to you will be displayed during checkout.

A DUDU Home Gift Card is a digital voucher that allows the recipient to purchase products from our online store. It offers flexibility and choice when you're not sure which product to give.

You can purchase a Gift Card directly from our website. Select the desired amount, add it to your cart and proceed to checkout.

Enter the unique Gift Card code provided in the email during checkout. The available Gift Card value will be applied to your order.

Yes. DUDU Home Gift Cards expire 2 years after the purchase date.

Yes. Gift Cards can be used alongside discounts or promotional offers, unless otherwise specified.

No. Gift Cards are non-refundable and cannot be exchanged for cash.

Yes. We offer free U.S. shipping on orders of $100 or more.

Our standard shipping rate is $5 for orders under $100. Orders of $100 or more qualify for free shipping.

In some cases, an available checkout option may provide a different shipping rate. Your final shipping cost will always be shown before you complete your order.

Your final shipping cost will be displayed during checkout before you complete your purchase.

Once your order ships, you will receive a shipping confirmation with tracking information. You can use the tracking details provided to follow the shipment's progress.

Not always. Products in the same order may be fulfilled from different locations, so your order may arrive in more than one package and the packages may arrive at different times.

If only part of your order has arrived, please check your shipping confirmations and tracking information for any additional shipments.

No. At this time, DUDU Home ships within the United States only.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Not all products are eligible for return. Please check the product page before ordering if a product is marked as non-returnable.

View our full Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at info@dudu-home.com .

If your return request is approved, we will provide the return address and instructions on how to send your item back.

Items sent back without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels. Customers must purchase postage and send the package back using their preferred carrier.

Some products cannot be returned. Non-returnable items include:

• Custom-made and personalized products
• Handmade products
• Print-on-demand products, unless defective
• Perishable goods
• Personal care products
• Hazardous materials
• Sale and clearance items
• Gift Cards
• Products supplied by vendors or fulfillment partners that do not accept returns

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you received the wrong item. We will evaluate the issue and work to make it right.

We may ask for photos of the product and packaging to help us review the issue.

We do not process direct exchanges.

If you would like another product, please return the eligible item first and place a new order once your return has been approved.

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@dudu-home.com .