Frequently Aksed Questions
Ordering & Shipping Information
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Google pay, Apple pay, Amazon pay, Venmo and other secure payment options.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $100. If your order total is below this amount, consider adding an extra item or two to your cart to qualify for free shipping!
How is the shipping cost calculated?
Shipping costs depend on several factors, including the shipping speed you select, the size and weight of your items, and the manufacturer or fulfillment partner handling your order. The exact shipping fee will be calculated and displayed during the checkout process before you complete your purchase.
When will I see my shipping cost?
You will see the shipping cost at checkout, after entering your shipping address and selecting your preferred delivery option.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to monitor your shipment's progress.
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, please contact our customer service to initiate a return or exchange. Ensure the items are unused and in their original packaging.
We want you to love your purchase, but please note that not all items are eligible for returns.
💡 How to know if an item is not returnable?
Some items are clearly marked on the product page as non-returnable, like this:
🚫 This product is not returnable.
🚫 Non-returnable items include:
- Custom-made & personalized orders – Items made specifically for you cannot be returned.
- Handmade products – Due to their unique craftsmanship, these items are final sale.
- Final sale & clearance items – Discounted products marked as final sale are non-refundable.
👉 Check the product page for the return eligibility before placing your order. If you're unsure, feel free to contact our support team at info@dudu-home.com before placing your order.
👉 For more details, visit our Return Policy page.
Do you ship internationally?
No, at this time, we only ship within the United States. We do not offer international shipping.
If you have any questions about our shipping policies, feel free to contact us at info@dudu-home.com.
DUDU Home Gift Card
What is a Dudu Home Gift Card?
A Dudu Home Gift Card is a digital voucher that allows the recipient to purchase products from our online store. It's an ideal gift for any occasion, offering flexibility and choice.
How can I purchase a Gift Card?
You can purchase a Gift Card directly from our website. Simply select the desired amount, add it to your cart, and proceed to checkout. Once the purchase is complete, the Gift Card will be emailed to you or the designated recipient.
👉 Discover our gift cards
How do I redeem a Gift Card?
To redeem a Gift Card, enter the unique code provided in the email during the checkout process. The Gift Card's value will be applied to your order total.
Do Gift Cards expire?
Yes, our Gift Cards expire 2 years after the purchase date. Be sure to use them within this period.
Can I use a Gift Card in conjunction with other discounts or promotions?
Yes, Gift Cards can be used alongside other discounts or promotional offers, unless otherwise specified.
Can I return or refund a Gift Card?
Gift Cards are non-refundable and cannot be exchanged for cash.
Do you have any more questions?
If you have any additional questions, feel free to contact us at the following email: info@dudu-home.com or click the button below.